New 1-800 Number at Chatham-Kent Health Alliance Offers Patients and Families Convenient Payment Option

Chatham-Kent: November 23, 2017 – Chatham-Kent Health Alliance (CKHA) is offering a new and accessible option for patients and families to pay incurred hospital invoices for fees not covered by the Ontario Health Insurance Plan (OHIP) or health benefit plans. A 1-800 number was recently implemented by the organization’s Finance Department to offer a convenient payment method simply by using a telephone keypad. By dialing 1-800-378-3641, patients can now pay their hospital invoices by following a clear and easy-to-understand automated system.
“It’s nice we are able to give our patients a new accessible payment option,” said Marcia Soto, Accounts Receivable Clerk. “The ease-of-use of the 1-800 payment system means one less stress to contend with, particularly for patients who live out of town.”
When dialing in to the new number, patients must have a copy of their invoice which contains their account number and a credit card available. The 1-800 payment system accepts Visa, Mastercard, American Express, Visa Debit and Mastercard Debit with an option to receive a confirmation code by text message at the end of the payment process. 
“I am pleased patients and their families are taking advantage of this new and easy option to pay hospital invoices,” said Darlene Tetzlaff, Director, Finance. “This new option is proving to be a success already with approximately twenty payments coming through the 1-800 number per day.”
Traditional invoice payment methods for patients are still available at CKHA, this includes in person at the Cashier’s Office located in the main lobby of the Chatham Campus and at the Sydenham Campus Admitting office, through telephone by speaking with an Accounts Receivable Clerk at 519-352-6400 ext. 6319, by mail or online at under the Patient Care page, Discharge Planning section. Patients who have questions about their invoices are advised to call the Business Office at 519-380-2883.
For more information please contact:
Kim Pace, Manager, Finance
519.352.6401 ext. 5266
kpace [at] ckha [dot] on [dot] ca 

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