Visiting

Visiting

Maps

Visitors & Care Partners

Chatham-Kent Health Alliance (CKHA) welcomes care partners and visitors of patients in a phased approach that is balanced with the need to ensure physical distancing and reduced numbers of people within the hospital. The health and safety of staff, patients and the community will continue to be the priority. The presence of visitors and care partners at CKHA will be informed by the evolution of the COVID-19 pandemic in the community. A change in the community may also mean a change in care partner or visitor presence to maintain the safety of staff, patients and the community.

Visitor restrictions remain in place.  At this time, only essential care partners are permitted at CKHA.

To view a guidance document for Visitors and Care Partners, click here.  Please speak to your care team to discuss exceptions to the Care Partners plan.

Visitors and Care Partners:

Effective December 7th, CKHA is now in Phase 2 “Yellow” of our Essential Visitor and Care Partner Access policy. Visitor restrictions are as follows:

  • All patients on Complex Continuing Care, Rehab, Stroke and Inpatient Psychiatry Units may designate one essential care partner to visit during the department-specific visiting hours.
  • Patients in our Intensive Care Unit are permitted 2 consistent and alternating care partners, limited to one present at any time.
  • All other inpatients are not permitted visitors at this time, unless an exception applies, as below.
  • End of life patients are permitted a total of four consistent care partners. Two of these care partners may be present in the hospital at any given time. Visiting hours are not restricted for these patients.
  • Palliative patients, and critically ill patients are permitted 2 consistent and alternating care partners, 1 present at any time;
  • End of life patients and paediatric patients who are COVID-19 positive can have one consistent visitor. All other COVID-19 positive patients can have access to essential care partners through proactive consultation with Infection Prevention and Control specialists and clinical teams
  • For labouring women, one consistent care partner is permitted through the duration including post-partum.
  • Emergency Department patients (vulnerable) can have one care partner present at any time
  • Paediatric patients may have two consistent care partners daily.
  • Significant development or intellectual disability patients can have one essential care partner plus one Case Worker, if appropriate.
  • Outpatients requiring assistance due to frail/elderly, cognitive impairment, non-verbal or severely disabled may be permitted a care partner to accompany the patient for their outpatient visit.

 

Safety Precautions for Care Partners & Visitors

  • All visitors and care partners entering both the Chatham and Wallaceburg sites will be required to provide proof of full COVID-19 vaccination and/or a negative PCR (polymerase chain reaction) or rapid antigen test with limited exceptions.
  • All visitors must be actively screened prior to entering CKHA to visit or as a support to a patient. In the event a visitor fails screening, they will not be permitted to visit;
  • All visitors must wear a mask at all times, including in the patient’s room, and/or additional PPE as required;
  • All visitors will be restricted to visitation in the patient’s room with no access to any common area;
  • There will be no visitors permitted to a patient pending a COVID-19 test result (unless end of life or exception has been approved by the care team);
  • Visitor appeals can be directed to the primary nurse and/or the Patient Relations office.

Outdoor Visiting

Chatham Site – Riverside Courtyard 

CKHA is pleased to offer outdoor visiting from 10 a.m. to 6 p.m. 7 days a week (weather permitting), for eligible patients on all inpatient units. The patio area outside of the South Entrance, adjacent to the Emergency Department and the streetscape has been designated as the outdoor visiting space and is now called the Riverside Courtyard.  This space is designed with the appropriate furniture and shade to allow for comfort.  

The care team in collaboration with the patient and care partner(s) will determine if the patient is safe to participate in outdoor visits. Patients who are permitted outdoor visiting will be accompanied to and from the outdoor visiting space by their care partner and can have up to four additional visitors outdoors at that time (maximum 6 people per table). 

While patients and their designated care partners may access the Riverside Courtyard from the streetscape, additional visitors are not permitted entry into the building. Visitors may access the Riverside Courtyard by walking around the south side of the building, behind the Emergency Department entrance. 

Visitors, care partners and patients will be asked to remain masked and distanced during their visit and to refrain from consuming food and drink. 

Patients and care partners who wish to learn more may contact the Patient & Family Communication Liaison Office by telephone: 519.352.6400 x 6917 or email: PFCL [at] ckha [dot] on [dot] ca. Availability is subject to spacing and seating. 

Wallaceburg Site – Riverside Pavilion 

CKHA is pleased to offer outdoor visiting, from 10 a.m. to 6 p.m. 7 days a week (weather permitting), for eligible in-patients on the Medicine Unit. A grassy area on the south side of the hospital along McCleary Line has been designated as the outdoor visiting space and is now called the Riverside Pavilion.  This space is designed with the appropriate furniture and shade to allow for comfort.  

The care team in collaboration with the patient and care partner(s) will determine if the patient is safe to participate in outdoor visits. Patients who are permitted outdoor visiting will be accompanied to and from the outdoor visiting space by their care partner and can have up to four additional visitors outdoors at that time (maximum 6 people per table). Additional visitors are not permitted entry into the building

Visitors, care partners and patients will be asked to remain masked and distanced during their visit and to refrain from consuming food and drink. Availability is subject to spacing and seating. 


Virtual Visiting

Due to COVID-19, CKHA has restrictions in place limiting visiting in the hospital but that does not mean patients can’t ‘connect’ with a friend or loved one.  Please let the care team know if you would like to schedule a virtual visit by contacting the Patient & Family Communication Liaison Office by telephone: 519.352.6400 x 6917 or email: PFCL [at] ckha [dot] on [dot] ca

 

 

 

Maps & Parking

Chatham Site

CKHA offers the option to pay for parking hourly or to purchase a multi-day parking pass for any of our five Patient and Visitor lots. There are also a number of metered spots on and around the hospital property.

Reserved parking spots are now available for our patients and their families. Designated patient parking spots are available at our Chatham Site in Lot A (Ambulatory Care), Lot D (Emergency Department) and 47 Emma Street (Diabetes Education Centre). Regular parking rates still apply to these spots.

Accessible parking spots are available in our visitor lots at our Chatham and Wallaceburg sites.

Hourly Parking –$3.00 for the first hour and $2.00 for each additional hour to a maximum of $7.00 per day for 12 hours of parking. 

Multi-Day H PASS – Multi-day parking passes, also known as H PASS, are recommended for patients and/or family who make frequent visits to the hospital. Multi-day H PASSes are: 

  • Available for 5, 10 and 30 days (passes are valid for one year from the purchase date and days are counted by use, not consecutively). 
  • Unlimited in-and-out privileges, for a 24-hour period from the point of activation for multi-day passes.
  • Transferrable and can be shared between up to five users and two vehicles. 

Multi-day H PASS rates:

  • 5 days - $25.00
  • 10 days - $40.00
  • 30 days - $75.00

H PASSes are available for purchase at the parking office located in front of the hospital adjacent to the visitor lot. For more information on the H PASS, please visit the FAQs here or call Precise Parklink at 1.416.398.4052 x 585. 

Patient and Visitor parking lots are designated as follows:

Lot A (nearest to Ambulatory Care)
Lot C (nearest to the front door and main lobby)
Lot D (nearest to the Emergency Department)
Pegley Court (located slightly further from the building, along the riverfront)
47 Emma (Administration Building)

Click Here for sitemap

Wallaceburg Site

Patient and visitor parking lots are located in front and behind the hospital with the parking fee collected upon entrance at pay and display kiosks. Users place the paid permit on their car’s inside dashboard.

Daily - $3 per 1st hour and $1 for each additional hour to a maximum of $7.00 per daily maximum- 12 hours.   Arrangements can be made in the Admitting Department, Security, or the Parking Office for the multi-pass public options.

Accessible parking spots are available in our visitor lots at our Chatham and Wallaceburg sites.

Municipally-enforced parking is located along the street.

Click Here for sitemap


 Preventing the spread of germs

Preventing the Spread
of Germs

Patient safety is a priority. In the hospital, it is everyone’s job to stop the spread of germs from one person to another. Hand washing is your best defense against infection. Washing hands with soap and water or waterless hand sanitizer (if hands are not visibly soiled) are both acceptable ways to wash your hands. Please wash your hands often and feel free to ask your healthcare providers if they have washed their hands. In the event of heightened infection control measures, visitor restrictions may be in effect.

Wash Your Hands

  • When you enter or exit the hospital
  • When hands are visibly dirty
  • Before you eat or drink
  • After you use the washroom
  • After you cough, sneeze, blow your nose
  • After you handle garbage
  • Cough or sneeze into your sleeve.

 

Please do not visit hospitalized family members or friends when you are sick.


What to Bring

Hospital Amenities

Cafeteria

Café Grand and the outdoor picnic areas are currently closed to the general public until further notice. Services are available for patients, essential visitors and staff.

Café Grand (Chatham Site) is open from 8:00 am to 2:00 pm Monday to Friday. 

24 hour vending and seating is available at both hospital sites for use by patients, families, visitors, staff, physicians, volunteers and students.

There are also outdoor picnic areas with tables if you would like to eat outside.

Tim Horton’s

Tim Horton’s is currently closed to the general public until further notice. Services are available for patients, essential visitors and staff.

Tim Hortons (Chatham Site) offers donuts, bagels, cookies, muffins and hot and cold beverages to staff and patients from 6:30 am to 8:30 pm Monday – Friday.

Subway

Subway is currently closed to the general public until further notice. Services are available for patients, essential visitors and staff.

Located in the cafeteria area, Subway (Chatham Site) offers subs, sandwiches, paninis, soup, salads and hot and cold beverages. Hours are 8:00 a.m. - 9:00 p.m., Monday through Saturday and 9:00 a.m. - 9:00 p.m. on Sunday.

Newspapers/Vending Machines/ATM

Vending machines are located in busy areas of the hospital.

An Automated Teller Machine (ATM) is available near the Lobby in Chatham. The ATM is only accessible to patients, essential visitors and staff.

Lost and Found

If you have forgotten a personal item at the hospital following your discharge, you can contact the Security Department (Chatham 519.352.6401 x 6384) or the nursing unit that provided your care at Wallaceburg site.

Wi-Fi

CKHA is pleased to offer free access to Wi-Fi through its Guest Network. Guests who leave the hospital should check their settings to confirm they are fully connected upon return. There is no guarantee of Wi-Fi access at CKHA.

Patient and Family Celebration Room

Due to COVID-19 and visitor restrictions the Patient and Family Celebration Room is currently unavailable.

Cashier's Office

The Cashier's Office, located in the front lobby of the Chatham Site, operates from 1 p.m. to 4 p.m.  If you need to pay a bill, the following payment options are available:

1) Stop by the Cashier's Office in the main lobby
2) By phone at 1.800.378.3641 and reference your 9 digit invoice number 
3) Mastercard is available online at http://bit.ly/ckhapayments
4) Return mail

For general billing inquiries call the Business Office at 519.380.2883.


About Us

Patient & Family Guide

Click here to access our full digital copy of our Patient and Family Guide (4.5 megs)

Frequently Asked Question

FAQ's

It’s an Emergency! What do I do?

In Chatham-Kent telephone 911 for Ambulance service. CKHA offers 24-hour Emergency Departments at hospital sites in Wallaceburg and Chatham.

Where is the hospital located?

Chatham-Kent Health Alliance has two sites:

80 Grand Ave. W. Chatham, ON 

For driving directions, click here.

325 Margaret Ave. Wallaceburg, ON

For driving directions, click here.

I don’t have a doctor. What do I do?

In a medical emergency, go to the nearest Emergency Department.

Click Here for the Health Care Connect Program Website 

Call Telehealth Ontario for free, confidential telephone access to a Registered Nurse 1.866.797.0000

When can I visit?

Visitor restrictions remain in place with exceptions for patients who fall under specific criteria. CKHA has also introduced the concept of "Care Partners." For more info on visitor restrictions and the Care Partner program, click here.

Where do I park?

Hospital parking includes municipally-operated meters on and around the property, pay and display and gated lots payable upon exit (Chatham Site), and pay-and-display kiosks (Wallaceburg Site).

For frequent visitors and family, 5, 10, and 30 day passes reduced parking passes can be purchased from the Precise Parklink Office at the Chatham Site (located in Lot C, nearest to the main entrance) and from Admitting at the Wallaceburg Site (located in the main lobby area).

CK Inter-Urban Transit bus company (a privately owned transportation company) also provides bus service from Wallaceburg to Chatham. For more information, please call 519.354.7433.

For more information on parking, please click here.

Do you have a Pharmacy on-site?

Located at CKHA’s Chatham Site (near Tim Hortons), Elston Pharmacy is open weekdays from 9:00 am to 5:00 pm.  For more information click here

Please contact Elston’s directly to arrange curbside pick-up today – 519 354 2444

Do you have a Gift Shop?

Boutique Grande (Chatham) and Serendipity (Wallaceburg) are closed until further notice.

Do you have a Cafeteria?

Café Grand and the outdoor picnic areas are currently closed to the general public until further notice. Services are available for patients, essential visitors and staff.

Café Grand (Chatham Site) is open Monday to Friday from 7:45 am to 2:00 pm. There are also vending machines, stocked daily, available at both sites.

How do I contact a patient in your hospital?

Call 519.352.6400, followed by the patient’s telephone extension. If you do not know their extension, at the prompt of the automated attendant, press the number zero to speak to an operator who can assist you.

Can I order television service for a hospitalized patient?

In-room television rental service is offered by Hospitality Network. To make arrangements for rentals and payments call 1-866-223-3686 weekdays during normal business hours.

What accessibility features are available at the hospital?
 
We are committed to removing barriers to persons with disabilities wherever possible and strive to integrate accessible care and services across our hospital sites. For those visiting with accessibility needs, we offer assistance when you arrive to safely enter the building at our Chatham and Wallaceburg sites. Please call ahead before your visit to our switchboard at 519.352.6400 and ask for accessibility services. 

 

Is there public Wi-Fi available at the hospital?

CKHA is pleased to offer free access to Wi-Fi through its Guest Network. Guests who leave the hospital should check their settings to confirm they are fully connected upon return. There is no guarantee of Wi-Fi access at CKHA.

Is there a designated smoking area at the hospital?

As of January 1, 2018, our Chatham and Wallaceburg Sites became 100 per cent smoke-free. New provincial legislation prohibits smoking cigarettes and any other smoking product on hospital property; this includes existing smoking shelters, exterior grounds, parking lots, bus shelters and the property of 47 Emma Street and the Foundation of CKHA.  This new provincial legislation helps protect our patients, families, visitors, staff and the public from the hazards of second-hand smoke. 

Under these new restrictions, hospital security guards are the first line of enforcement and will have the ability to ticket people who are smoking on hospital property. CKHA works with the Chatham-Kent Public Health Unit’s Tobacco Enforcement Officer, who has grounds to lay charges. Violators are subject to a fine of $175 up to a maximum of $5000.

For site maps with property lines:

To learn more about the Smoke-Free Ontario Act, visit: www.mhp.gov.on.ca/en/smoke-free

Are there job openings at CKHA?

For a complete list of our job openings click here.

Can I volunteer at CKHA?

To ensure the safety of our patients, staff, volunteers and community as a whole, CKHA has suspended volunteer activities until further notice.

How do I make a donation?

The Chatham-Kent Health Alliance Foundation would be pleased to receive and steward your gift to a site or department of your choice, or towards the most needed cause at CKHA. You can contact them by calling 519.436.2538 or via email at foundation [at] ckha [dot] on [dot] ca. Your donation is deeply appreciated. 

Frequently Asked Question

COVID-19 FAQ's

Is the hospital safe?

CKHA is safe for patients, families, visitors, staff and physicians, and the hospital remains open. However, CKHA has taken some precautionary steps to reduce the number of people in the hospital during the COVID-19 pandemic. These include:

  • Encouraging virtual health care visits whenever possible
  • Cancelling non-urgent visits to the hospital
  • Screening for symptoms at hospital entrances
  • Restricting visitors at both CKHA sites; view the latest restrictions on our Visiting page

Will my appointment go ahead as scheduled?

In order to reduce the number of people in the hospital during the COVID-19 pandemic, non-urgent appointments (medical imaging and/or surgery) have been cancelled and/or rescheduled. Please ensure your appointment is scheduled to go ahead. If you have any questions about your upcoming appointment or procedure, please contact your health care provider’s office directly.


What should I do before I arrive at the hospital?

If you have an upcoming appointment and are feeling unwell, please call your health care provider ahead of your visit.

We are screening all patients for symptoms at the door. You will be required to complete a self-screening form upon your arrival into the hospital. If you wish, you can print and complete the form at home prior to coming to the hospital. You will need to show the completed form prior to registering. To access a printable version of the self-screening form, click here for the English version, click here to access the French version or click here for the Low German version.

CKHA offers the option to pay for parking hourly or to purchase a multi-day parking pass for any of our five patient and visitor lots. There are also a number of metered spots on and around the hospital property. The closest parking lot to the main entrance (Chatham Site) is lot C. Accessible parking spots are available in our visitor lots at our Chatham and Wallaceburg sites. Visit http://www.ckha.on.ca/visiting#maps for more information.

Where do I enter the hospital?

To ensure your safety, we have limited the points of entry/exit at both of our sites. Currently, visitor entrances continue to be limited to the main entrance (revolving doors) at the Chatham Site, and the Emergency Department (ED) at the Wallaceburg Site. The ED entrance at the Chatham Site is for emergency patients only.

If you are attending an Ambulatory Care clinic at the Chatham Site, please use the Ambulatory Care entrance located on the west side of the building.  Screening and registration will take place at this entrance if you are an Ambulatory Care patient.  The nearest parking lots to this entrance are Lot A and Pegley Lot.  Please avoid using the front door (revolving doors) if you will be attending Ambulatory Care.  

For all other appointments and admissions, please use the front entrance (revolving doors) to enter the hospital at our Chatham Site and our Emergency doors at our Wallaceburg Site.  Our screeners will direct you upon arrival.

Can I bring a family or friend with me to my out-patient appointment?

We understand the important role family and loved ones have in supporting our patients. In these times, it is necessary to protect the well-being of our staff and patients by practicing social distancing and limiting the number of people in the hospital. Patients will be permitted to have a support person with them through the screening and registration process; however, support people will be required to wait in their car (or in the lobby if necessary) during the patient’s test, appointment or procedure.

There are limited cases where we can grant exceptions (i.e. for patients under the age of 18 or with profound disabilities). Please contact your health care provider or patient relations at 519.352.6400 x 6418 or patientrelations [at] ckha [dot] on [dot] ca prior to your appointment, if you feel you require an exception. Each patient’s case is reviewed by the care team and, where possible, an approved visitor may be added to the list.

My loved one usually translates for me. What will happen now?

We have the ability to support our patients through resources accessible by phone. This will be organized as required.

What does the screening process look like?

When patients arrive, they are required to (1) clean their hands using alcohol-based hand rub, (3) put on a mask and (3) complete a self-screening form prior to registering. Staff will be available to provide assistance if needed. The self-screening form can also be printed and completed at home. Patients will need to display their completed form prior to registering. To access a printable version of the self-screening form, click here for the English version, click here for the French version or click here for the Low German version.

What if I check yes to a COVID-19 symptom on the self-screening form?

If you answer yes to any of the questions on the self-screening form the screening staff and/or triage nurse will assist you with next steps.

Will I need to wear a mask?

Yes, CKHA is providing masks to all patients.  Masks provided to patients are not medical-grade masks, and therefore do not impact our mask supply for health care workers. While these masks are not medical grade, they can still contain droplets (e.g. coughs, sneezes) produced by the person wearing it.

Masks can help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

Patients who are coming to the hospital for appointments will be provided with a mask when entering the hospital. Patients may also choose to wear their own masks from home.

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Chatham Campus

Chatham Site

80 Grand Avenue West
P.O. Box 2030
Chatham, ON N7M 5L9

Sydenham Campus

Wallaceburg Site

325 Margaret Ave
Wallaceburg, ON N8A 2A7

1.519.352.6400